Terms & Conditions
Drinkadeux accepts Visa, MasterCard, American Express and payments made through PayPal. We do not accept money orders, cashier’s checks, personal or company checks at this time. Orders by phone can be made by calling Customer Service at 800-505-0648 (Monday-Friday 9AM-4PM Eastern Standard Time).
The Drinkadeux shipping center is located in Florida. All orders delivered to a Florida address will be charged a general 7% sales tax plus any discretionary sales tax assessed by county zip code.
BILLING TERMS & CONDITIONS
SHIPPING & HANDLING
We charge low flat rates through USPS Priority Mail and UPS for shipping to all 50 states. International shipping including US territories, P.O. boxes and Military APO or FPO addresses is not available at this time. If we currently do not offer shipping to you, please view our retailer list as they may be able to service your address. Free shipping is available on all orders of two or more Drinkadeux if the shipping address is within the 48 contiguous United States for a limited time only. Qualifying orders will ship UPS Ground. If an item is damaged during shipping, please notify us immediately at 800-505-0648. Further detailed shipping information can be found here.
Requests for returns of item(s) purchased from drinkadeux.com must be received within 90 days of delivery for an exchange or a full refund of the price of the item (less original S&H fee or less a flat fee of $7.95 if your order qualified for free shipping) and must include the original packing slip. Returns or exchanges will ONLY be accepted on unused, unopened and complete items in their original packaging. If you are returning an item, please note that return shipping charges are paid by the customer. If you are exchanging an item, please note that shipping charges to Drinkadeux as well as return shipping is paid by the customer. Drinkadeux will pay any return shipping cost if the return is a result of our error. Items purchased through a retailer must be returned or exchanged through that specific retailer, observing their particular return/exchange policy. If you received your item(s) from Drinkadeux as a gift from a friend or relative who placed the order through drinkadeux.com, please have the gift giver contact us to arrange the appropriate return or exchange. Returns require a Return Authorization (RA) number. Submit your request to receive your RA number by filling out and sending back the return/exchange form by clicking here (Note: You must have Adobe Acrobat Reader installed on your computer to view and print this file. If you don not, it can be downloaded for free at: http://www.adobe.com/products/acrobat/readstep2.html. Send the return/exchange form by fax 866.212.5109. We will review your request within 1-2 business days and email you a RA number with detailed instructions on returning the product if approved. The RA number will only be valid for 7 days. Additional RA numbers will not be created if this time-frame lapses. Please mark this RA# on the outside of your return package and mail the package with delivery confirmation within this 7 day period. Please be aware that your return will not be processed if you direct your return package to Drinkadeux´s warehouse without a valid RA number marked on the return package. The return center is only given notification of RA numbers and no names or order numbers will be given to them.
We understand the sensitivity of your personal information and Drinkadeux will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting Drinkadeux news. You may opt-out if you no longer wish to receive communications from us. All other personal information is used for order processing purposes and is kept private and secure